Click Go and uncheck an add-in in the list, if there are any checked.

In the Manage drop down list, you will see COM Add-ins. To get to the add-ins, click on the File tab, go to Options and then Add-ins on the left. You will want to restart the application after disabling each add-in to see if that helps. If you see add-ins, start the application normally and disable add-ins one by one. Don’t let go of the CTRL key until it asks you about Safe mode with a confirmation. If an add-in is the issue, start your application in safe mode by holding the CTRL key down while you click on the application. If Word keeps crashing, you may find that an add-in can be the culprit. But, what information will they need from you? Do you know the exact steps you took? Is there anything you can do FIRST before you call IT? Disable Add-ins

You might consider calling your IT help desk right away. If you are working in Microsoft Word and experience an interruption in your power, can you salvage anything you were working on? Or, what can you do if you have an error occur and have the computer shut off before you save a file that you were working on? What are some actionable steps you can take when you have Microsoft Word crashing? Many of us have encountered a situation when we were working on a document, had not saved it, and either lost power or closed without saving.

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